General terms and conditions

The Royaumont Foundation wishes to inform any individual or legal entity wishing to make a direct purchase of :

  • entrance fee(s) and neighbor pass for events and monument tours,
  • hotel and catering services offered and provided,
  • membership of the association des amis de Royaumont,
  • any other product offered for sale,
    of the general sales conditions detailed below.

These terms and conditions of sale are intended to define the contractual relationship between the Royaumont Foundation and the purchaser, whether the latter is a professional or an individual consumer. The acquisition of entrance fees, whether paid or free, implies the buyer’s definitive and unreserved knowledge and acceptance of these general terms and conditions of sale.
These general terms and conditions of sale shall prevail over any other general or special terms and conditions not expressly approved by the Royaumont Foundation.

The Royaumont Foundation reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the buyer’s order.

Article 1 – Preamble
The Royaumont Foundation undertakes to comply with current health and safety standards at every stage of the public reception process (ticket sales, reception in theatres, information).

The Royaumont Foundation recommends that, wherever possible, customers opt for dematerialized tickets: either e-tickets or m-tickets.

Spectators, visitors, customers and anyone entering the abbey will be asked to comply with these same rules.

Article 2 – Products on sale
The Royaumont Foundation offers for sale :

  • Defined seats for performances. The Royaumont Foundation reserves the right to increase or reduce the number of tickets on sale at any time and without notice.
    Festival subscriptions are available. Terms and conditions are set out in the Festival program.
  • Annual passes and admission fees for self-guided tours of the monument, and for guided tours at weekends.
  • Free places on public shuttles from Luzarches station to Royaumont Abbey.
  • Catering and hotel products organized by the Royaumont Foundation: meals, overnight stays, gift vouchers, experiences.
  • Sponsorship income, notably from memberships in the Friends of Royaumont association, the proceeds of which are entirely donated to the latter.

The buyer will receive confirmation of his purchase by e-mail.

  • For show performances, admission and shuttle bus tickets, the price is :
    • or a thermal ticket, comprising 2 distinct parts: the counterfoil and the ticket body. The whole ticket, comprising these two parts, must be presented to the ticket inspector to gain access to the ticket hall.
      This ticket can be sent by post or collected on presentation of the electronic order confirmation at the ticket office, during normal opening hours, from the day after the order is placed.
    • or by a dematerialized ticket (e-ticket or m-ticket), which must include the following information: first and last name or name of the organization, venue, show title and time, barcode or QR-code, and ticket number. The ticket can be printed in A4 format or presented on a digital medium (smartphone, tablet or computer).
  • For catering, hotel and sponsorship products, the buyer will receive confirmation of his purchase by e-mail. Dedicated departments will then contact the buyer by telephone or post.

Entrance fees purchased from any network other than that of the Royaumont Foundation (France billets, Patrivia, The Fork…) are subject to the general terms and conditions of sale of the reseller in question, which the Royaumont Foundation has no control over.

Reservation and participation fees apply to certain online and box office products.
These fees are mandatory and non-refundable.

Article 3 – Prices and number of seats
Prices are in euros, all taxes included.

All prices are subject to change without notice, but will be validated on the basis of the price in force at the time of purchase, once we have confirmed payment. No discount is applicable after payment of the order.

Tickets cannot be taken back or exchanged, and are non-refundable, even in the event of loss or theft, except in the event of cancellation of a show. No ticket may be resold at a price higher than its face value (law of June 27, 1919).

Various discount rates may be available, subject to conditions. Recent proof of entitlement is required and must be presented when collecting tickets. If no proof is presented, the full rate will be applied.

Article 4 – Payment and security of transactions
All orders, regardless of where they are placed, are payable in euros.

  • Payment
    Payment for products
    • is possible:
      • By species
      • By cheque (bank, post office, traveller for foreigners) made out to the Royaumont Foundation
      • By credit card
    • On the shop
      • By credit card only: Carte Bleue/Visa/Eurocard/Mastercard.
        American Express cards are not accepted.
        Once an order has been validated, the sale becomes firm and definitive.

Your bank account will be debited for the amount of the order, as soon as the transaction has been validated. A proof of order will be automatically available for consultation at the end of the transaction, on the order confirmation page and also in your personal space which will have been allocated to you on the https://hub-roy.shop.secutix.com website, and accessible using the login/password which will have been allocated to you and defined when you created your personal account.

Ticket orders are not binding on the Royaumont Foundation until receipt of an e-mail confirming payment of the transaction.

  • Payment security

Electronic payments made in the context of transactions carried out on the Site are secure. Bank transactions are handled by the OGONE system, using a secure SSL encrypted system to ensure the protection and confidentiality of bank details. Payment transactions are handled by Ingenico Epayment, a PCI DSS-certified company. PCI DSS is an international security standard designed to ensure the confidentiality and integrity of data and transactions. No bank details are transmitted on the Royaumont Foundation’s server.

In the event of payment problems, check the validity and authorized limit of your card.

Some banks require an additional code for online purchases. Please contact your bank for more information.

Article 5 – Access conditions

  • The customer must check the name, date, time and price of the show(s) and product(s) at the time of delivery of the ticket(s).
    No subsequent claims will be accepted.
  • The minimum age for spectators excluding family shows is 6.
  • The purchase of an admission fee implies acceptance of the rules and regulations of the event venue.
  • Smoking (including electronic cigarettes), eating and drinking are prohibited in the rooms.
  • It is forbidden to photograph, film or record any type of event taking place in Royaumont Abbey, except under specific arrangements.
  • Cell phones must be switched off at all events, unless otherwise specified.
  • For brunches, access times are between 11 a.m. and 2 p.m.
  • Shows:
    The ticket office opens 1 hour before the first event of the day.
    The doors to the hall open 45 minutes before Festival events.
    The doors to the hall open 30 minutes before Fenêtres sur cour[s] and Dimanches à Royaumont.
    A ticket is valid only for the event it relates to, on the date, at the time and under the conditions shown on the ticket.
    It must be kept until the end of the event.
  • Admission to the monument, tours and shuttles:
    Admission to the monument is valid all day on the date shown on the ticket,
    > 10am to 5:30pm (low season),
    > 10 a.m. to 6 p.m. (high season).
    For information, the ticket office is closed Monday to Friday from 12:45 p.m. to 1:45 p.m.
    The ticket for admission + guided tour is valid on the date and at the time shown on the ticket.
    The ticket for the shuttle bus is also valid on the date and at the time chosen by the purchaser.
    All visitors are obliged to keep their admission ticket until their final departure.
  • L’hôtellerie et la Table:
    The product purchased is only valid on the date and time chosen by the purchaser.
    The seminar department will contact the customer directly to verify all information and facilitate the Royaumont experience.
    • Hotels:
      Access to rooms will be guaranteed from 5 p.m.
      However, if rooms are available before 5 p.m., they will be made available to customers earlier by the Foundation’s reception.
      The customer undertakes to vacate the room by 11 a.m. at the latest. After this time, a penalty equivalent to 50% of the price will be applied. The room will be invoiced in full if it is returned after 5 p.m.
    • Restaurant:
      Access to the restaurant is guaranteed from
      > 7 p.m. to 8:55 p.m. on Saturday evenings
      > 12 p.m. and until 1:55 p.m. on Sunday lunchtimes.
      We strongly advise you to respect the service schedule indicated on your reservation. The Royaumont Foundation reserves the right to refuse service, without refund, if you are more than 30 minutes late.
      Pets are not allowed in the dining areas (with the exception of the terrace), nor in the rooms.
  • Gift voucher and neighbor pass:
    Valid for 1 year from date of purchase.

Article 6 – Seating for shows
Depending on the show, two types of seating are available: numbered seating or free seating.

  • Numbered seating
    In the case of numbered seating, the seat management module allows you to choose your seats. As ticket reservations are made in real time, the computer server informs you of the availability of tickets at the moment you place your order.
    No subsequent claim can be made if the seating is not suitable.
    Please note that numbered seating is guaranteed until the start time of the show shown on your ticket.
  • Free seating
    With free seating, no number is assigned when you place your order, so each spectator can sit as he or she wishes, within the limits of the seats still available on arrival, and in compliance with the instructions of the reception staff responsible for optimizing seating in the auditorium.

    Out of respect for the artists and the audience, access doors are closed at the start of the concert. After the time indicated on the ticket, seating is taken care of by the reception staff.

    Latecomers lose their numbered seats. They may enter the concert either during a break or at intermission, whenever conditions allow.

    The Royaumont Foundation reserves the right not to accept latecomers when conditions do not permit.
    The Royaumont Foundation reserves the right to use audiovisual recordings of all its events, which may result in a change in the buyer’s placement.
    • The Royaumont Foundation informs the public at the time of recording for external broadcast (television, internet) or of the recording of images of the performance in progress for artistic reasons (e.g.: image of the audience projected on a screen on stage), via the notice board at the entrance to the auditorium.
    • The presence of audiovisual recording devices in the performance hall does not alter the service provided by the Festival. This cause may not be invoked as a reason for cancelling tickets, and does not entitle the holder to compensation or a reduction in the price of tickets.

Article 7: Checking tickets
Tickets for admission products for visits and events are checked at the event venue.
Admission tickets (whatever their medium: thermal or digital tickets, printed or not) are checked by barcode or QR-code readers on entry to the event for which they are valid.

  • Proof of reduced fares must be produced at the time of inspection.
  • 5 minutes before the time indicated on the admission ticket, numbered seats are no longer guaranteed, and unpaid admission tickets are put back on sale.
  • Late arrivals do not entitle you to enter the hall, and cannot give rise to any reimbursement or compensation of any kind whatsoever.
  • Any departure from the performance venue during the show is final.
  • Access is only possible on presentation of a valid admission ticket and in compliance with current sanitary standards.

Article 8 – Withdrawal, refund and cancellation

  • Right of withdrawal – show and visit
    Pursuant to Article L. 121-20-4 of the French Consumer Code, the purchaser may not exercise his right of withdrawal in respect of leisure services that must be provided on a specific date or at a specific time. No reimbursement will therefore be made for these services.
    All orders are therefore firm and final.
  • Refund conditions – show
    Once purchased, a show ticket cannot be taken back, exchanged or refunded, even in the event of loss or theft, change of program or distribution beyond the control of the Royaumont Foundation (law of June 27, 1919), whether or not it has been used, except in the event of cancellation (see below).
  • Specific case of show cancellations
    In the event of cancellation of an event, the Royaumont Foundation will give priority to rescheduling it to another session of the same event or to another event, depending on the calendar and the number of places still available.

    If postponement is not possible, reimbursement is only possible in favor of the ticket purchaser whose name appears on the ticket and against return of the ticket (except e-ticket or m-ticket).

    The amount reimbursed is that of the ticket and administration costs. No additional costs (transport, parking, hotel, etc.) may be reimbursed or compensated.

    Refund requests will be accepted up to the date set by the Royaumont Foundation, depending on the product. Any request that does not meet these conditions will be rejected.
  • Cancellation of table, brunch or hotel products

The Royaumont Foundation authorizes a postponement of the date within 12 months of the initial date, but will not issue refunds for the Table or Experience products.
The parties will be exonerated from all liability in the event of total or partial non-performance of the reservation contract resulting from a case of force majeure as defined by article 1218 paragraph 1 of the French Civil Code.

  • Valentine’s Day product cancellation

Due to the limited number of places available, reservations will only be effective once payment has been received.
Cancellations made before February 4 will result in a refund of your reservation.
Cancellations made between February 4 and February 7 inclusive will result in a refund of 50% of your reservation.
Cancellations made after February 8 will not be reimbursed.

Article 9 – Personal data and consent
The Foundation is committed to securing and protecting customer data in compliance with the RGPD (General Data Protection Regulation). When placing an order, the Royaumont Foundation collects certain personal information and data from the customer, such as, but not limited to, first and last name, e-mail address and cell phone number. This personal and confidential data provided by the customer when placing an order is exclusively intended for the management of his reservation file and to save him time for his subsequent orders. At no time is it intended to be sold, marketed or rented to a third party.
Customers may, if they wish, authorize the Royaumont Foundation to send them newsletters and to inform them of future events organized by its partners, by SMS or e-mail. The customer may also, if he/she so wishes, receive by SMS or e-mail commercial proposals from partners with whom the Royaumont Foundation is associated. If the customer wishes to stop receiving information from the Royaumont Foundation and its partners at a later date, he or she should send an e-mail to info@royaumont.com.

In accordance with the French Data Protection Act of January 6, 1978, customers have the right to access, rectify and object to any information concerning them. This right may be exercised by writing to the Royaumont Foundation, for the attention of the Direction Générale Adjointe (DGA), abbaye de Royaumont, 95270 ASNIERES-SUR-OISE, stating the customer’s surname, first name, address and, if possible, the customer reference number. In accordance with current regulations, the customer’s letter must be signed and accompanied by a photocopy of an identity document bearing the customer’s signature, and must specify the address to which the reply is to be sent.

Article 10 – Liability
The Royaumont Foundation declines all liability for any damage whatsoever to effects, objects or materials brought in by customers. Customers are responsible for any damage, direct or indirect, which they may cause during their presence in the rooms.

Any recording of the show, in any form whatsoever, including photographic or digital, is strictly forbidden.

Article 11 – Contact
For any information or complaint, please write to :
Fondation Royaumont
Service billetterie spectacle
95270 Asnières-sur-Oise
Tel. : 01 30 35 58 00
billetterie@royaumont.com

Article 12 – Applicable law – Disputes
The sales referred to herein are subject to French law. Any dispute will be handled by the competent courts.